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Home Help Center

Help Center

Find answers to common questions about orders, shipping, returns and wholesale inquiries.

Order & Payment

How do I place an order?

Browse our products, add items to your cart, and proceed to checkout. You can pay using UPI, credit/debit cards, or net banking.

What payment methods do you accept?

We accept all major payment methods including UPI, credit cards, debit cards, net banking, and cash on delivery (COD) for eligible orders.

Can I modify or cancel my order?

You can modify or cancel your order within 2 hours of placing it. Please contact our support team immediately at info@chandnafoods.com or call +91 8920650305.

How will I know my order is confirmed?

You will receive an order confirmation email and SMS with your order details and tracking information once your order is successfully placed.

Shipping & Delivery

What are the delivery timelines?

We typically deliver within 3-7 business days across India. Metro cities receive orders within 3-4 days, while other locations may take 5-7 days.

Do you ship across India?

Yes, we ship to all serviceable pin codes across India. Enter your pin code at checkout to verify delivery availability.

Do you offer international shipping?

Currently, we only ship within India. For international orders, please contact us at info@chandnafoods.com for special arrangements.

How can I track my order?

Once your order is shipped, you will receive a tracking link via email and SMS. You can also track your order from your account dashboard.

Returns & Refunds

What is your return policy?

We accept returns within 7 days of delivery for unopened and unused products. Food items must be in original packaging with seals intact.

How do I request a refund?

Contact our support team with your order number and reason for return. Once approved, we will arrange pickup and process your refund within 5-7 business days.

What if I receive a damaged product?

Please report damaged products within 24 hours of delivery with photos. We will arrange immediate replacement or full refund at no additional cost.

Product Information

Are your spices FSSAI certified?

Yes, all our products are FSSAI certified and meet the highest quality and safety standards. We source directly from trusted farmers and suppliers.

How should I store the products?

Store in a cool, dry place away from direct sunlight. Keep containers tightly sealed to maintain freshness and aroma. Refrigeration is not required.

What is the shelf life of your spices?

Our spices have a shelf life of 12-18 months from the date of packaging. Best before dates are clearly mentioned on each product package.

Are your products suitable for bulk purchase?

Yes, we offer bulk purchasing options for restaurants, caterers, and retailers. Please contact our wholesale team for special pricing and minimum order quantities.

Wholesale & Bulk Orders

How can I apply for wholesale partnership?

Email us at info@chandnafoods.com with your business details, GSTIN, and expected order volume. Our wholesale team will contact you within 48 hours.

Is there a minimum order quantity?

For wholesale orders, the minimum order quantity is ₹10,000. Bulk discounts are available for orders above ₹25,000.

Do you offer private label packaging?

Yes, we offer private label and custom packaging solutions for bulk orders. Minimum order quantities and design requirements apply. Contact us for details.