Introduction

Eligibility for Returns

• Returns are accepted only for damaged, defective or incorrect products.
• Requests must be made within 48 hours of delivery.
• Product must remain unused and in original sealed packaging.
• Proof of purchase and order details are required.

Non-Returnable Items

• Opened or used food products
• Products damaged due to improper storage
• Clearance or promotional items (if applicable)
• Bulk or wholesale orders unless agreed separately

Return Process

• Contact customer support via email or phone.
• Provide order ID and images of the product.
• Our team will review and confirm eligibility.
• If approved, instructions for return shipment will be shared.

Refunds

• Refunds are processed only after inspection and approval.
• Approved refunds will be credited to the original payment method.
• Processing time may take 5–10 business days.
• Shipping charges are non-refundable unless error is from our side.

Cancellations

• Orders can be cancelled before dispatch.
• Once shipped, cancellation is not possible.
• Refund for prepaid orders will follow standard refund timeline.

Damaged Shipments

• If the outer packaging is visibly damaged, customers should notify immediately.
• Clear unboxing photos or videos may be requested for verification.

Contact Information